Guest Service Ambassador (Club Lounge - Pacific Club)

Join Pan Pacific Hotels and Resorts in Bali as a Guest Service Ambassador for our exclusive Pacific Club Lounge. In this pivotal role, you will be the face of luxury hospitality, ensuring every guest enjoys a seamless, personalized experience. Our Pacific Club Lounge is a haven for discerning travelers, offering a unique blend of comfort and sophistication. As a Guest Service Ambassador, you'll be responsible for delivering exceptional service that exceeds guest expectations, creating memorable moments that will leave a lasting impression.

Every day, you'll interact with guests from around the world, understanding their needs and preferences to provide tailored recommendations. You'll be the go-to person for our guests, offering insights into local attractions, dining options, and special experiences. Your enthusiasm and passion for hospitality will shine through in every interaction, making our guests feel valued and appreciated.

At Pan Pacific Hotels and Resorts, we believe in fostering a culture of continuous learning and growth. As a Guest Service Ambassador, you'll have the opportunity to develop your skills and advance your career within a dynamic and supportive environment. Join us and be part of a team that is committed to delivering exceptional hospitality experiences.

📋 Tanggung Jawab Pekerjaan

• Greet and welcome guests upon arrival, ensuring a warm and personalized experience.
• Provide exceptional customer service, addressing guest inquiries and concerns promptly and professionally.
• Offer tailored recommendations for dining, activities, and special experiences, enhancing the guest's stay.
• Assist with check-in and check-out processes, ensuring a smooth and efficient experience.
• Promote and upsell our premium services and amenities to enhance the guest's overall experience.
• Maintain a clean and inviting lounge area, ensuring it meets our high standards of cleanliness and presentation.
• Collaborate with the hotel team to ensure seamless coordination and a cohesive guest experience.
• Adhere to health and safety protocols, ensuring the well-being of guests and team members.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in a customer service or hospitality role.
• Proven track record of delivering exceptional customer service and guest satisfaction.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with guests.
• Strong knowledge of local attractions, dining options, and special experiences in Bali.
• Ability to work well under pressure and in a fast-paced environment.
• Fluent in English, both written and spoken, with good Bahasa Indonesia skills.
• Attention to detail and a commitment to maintaining high standards of cleanliness and presentation.
• Valid ID and the ability to work legally in Indonesia.

🛠️ Keahlian

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