Bilingual Customer Support Specialist - Bali

Join IntouchCX as a Bilingual Customer Support Specialist in beautiful Bali! We’re seeking passionate, multilingual professionals to deliver exceptional customer service to our global clientele. This role offers the unique opportunity to work in a dynamic, international environment while enjoying Bali's vibrant culture and stunning landscapes.

As a Bilingual Customer Support Specialist, you'll be the voice of IntouchCX, handling customer inquiries, resolving issues, and ensuring a seamless experience for our clients. You'll leverage your bilingual skills to communicate effectively with a diverse range of customers, using tools like Zendesk and Salesforce to streamline your workflow.

📋 Tanggung Jawab Pekerjaan

• Provide top-notch customer service in both English and Indonesian, ensuring customer satisfaction and loyalty.
• Handle customer inquiries and complaints, resolving issues promptly and professionally.
• Use CRM tools like Zendesk and Salesforce to manage customer interactions and track support tickets.
• Collaborate with cross-functional teams to ensure consistent and high-quality customer service.
• Stay updated with industry trends and best practices in customer service.
• Contribute to the development and implementation of customer service strategies.
• Monitor and report on customer service metrics to identify areas for improvement.
• Participate in training programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Proficient in both English and Indonesian, with excellent written and verbal communication skills.
• Minimum of 2 years of experience in customer service or a related field.
• Familiarity with CRM tools like Zendesk and Salesforce is a plus.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent interpersonal skills and the ability to build rapport with customers.
• Ability to work independently and as part of a team.
• Proven track record of delivering exceptional customer service.
• Bachelor's degree in a related field is a plus.

🛠️ Keahlian

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