Inbound Customer Service Representative - Yogyakarta

Join Staffinc Group as an Inbound Customer Service Representative in Yogyakarta and become the voice of exceptional customer support! In this dynamic role, you will handle incoming inquiries, resolve concerns, and deliver personalized solutions to ensure customer satisfaction. Our team in Yogyakarta is at the heart of our operations, and we are looking for a dedicated professional to join us.

As an Inbound Customer Service Representative, you will be the first point of contact for our customers. You will use tools like Zendesk, Salesforce, and CRM systems to manage customer interactions efficiently. This role offers a unique opportunity to grow within a company that values its employees and prioritizes customer service excellence.

📋 Tanggung Jawab Pekerjaan

• Handle incoming customer inquiries via phone, email, and live chat, providing prompt and accurate responses.
• Resolve customer issues and concerns professionally, ensuring a positive customer experience.
• Use CRM systems like Salesforce and Zendesk to track and manage customer interactions.
• Collaborate with cross-functional teams to escalate and resolve complex customer issues.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Provide training and support to new hires in the customer service department.
• Maintain a high level of accuracy and attention to detail in all customer interactions.
• Adhere to company policies and procedures, ensuring compliance with regulations.

🎓 Kualifikasi & Syarat

• Minimum 1-2 years of experience in customer service or a related field.
• Proven track record of delivering exceptional customer service.
• Excellent communication skills, both written and verbal.
• Proficiency in using CRM systems like Salesforce and Zendesk.
• Strong problem-solving and multitasking abilities.
• Ability to work well under pressure and meet tight deadlines.
• Bachelor's degree in Business Administration, Communications, or a related field.
• Fluency in Indonesian is a must; English proficiency is a plus.

🛠️ Keahlian

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