Mandarin-Speaking Operations Support Specialist - 51Talk

Join 51Talk, a leading global online education platform, as a Mandarin-Speaking Operations Support Specialist in Jakarta. This is a unique opportunity to play a pivotal role in driving sales revenue growth by providing strategic operational support in a dynamic, fast-paced environment.

In this role, you'll work closely with our sales team to ensure smooth operations, from managing customer inquiries and contracts to coordinating with our partner schools and teachers. You'll be using tools like Salesforce, Google Workspace, and Zoom to streamline processes and enhance efficiency.

With a strong command of Mandarin and a minimum of 3 years of experience in a similar role, you'll bring valuable insights to our team. This is your chance to grow with a company that values innovation, collaboration, and continuous learning.

📋 Tanggung Jawab Pekerjaan

• Manage customer inquiries and contracts, ensuring timely and accurate responses.
• Coordinate with partner schools and teachers to schedule classes and resolve any issues.
• Assist in the development and implementation of sales strategies to drive revenue growth.
• Use Salesforce and Google Workspace to streamline operations and improve efficiency.
• Conduct regular follow-ups with customers to ensure satisfaction and retention.
• Participate in team meetings and contribute to the development of operational best practices.
• Maintain accurate records of all customer interactions and operational activities.
• Provide support to the sales team during peak periods to meet customer demands.

🎓 Kualifikasi & Syarat

• Minimum of 3 years of experience in a similar role within the education or sales industry.
• Strong command of Mandarin, both written and spoken.
• Proficient in using Salesforce, Google Workspace, and Zoom.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Strong organizational and problem-solving skills.
• Bachelor's degree in a related field (preferred but not required).
• Experience with online education platforms is a plus.

🛠️ Keahlian

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